Insights, stories and tips designed to inspire, form and engage our community.
Convenience has become a competitive line in service, and customers increasingly expect the dealership to come to them. Mobile technician and at-home service programs answer that expectation directly. They also
AI lead scoring is one of those phrases that can mean very little or quite a lot, depending on how it is built and how a store uses it. For
A vehicle rolls into the service lane on a busy Tuesday. The advisor writes the ticket, the technician runs the inspection, and a real concern gets flagged. The customer decides
A lead starts a clock. The moment a shopper raises a hand, a window opens, and the dealer who responds first and best is usually the one who earns the
The most valuable thing a service department can offer a busy customer is not a comfortable waiting room. It is their time back. The dealership that meets customers where they
A generic CRM is built to manage a pipeline. An automotive CRM is built to manage a showroom. The difference sounds small. In practice, it becomes obvious when a dealership
Customers who bank, shop, and book travel on their phones do not lower their expectations when they pull into a service lane. They expect to see what is happening to
A deal is not done when the customer signs. It is done when the title is complete and the file is clean. Everything between those two points is dealer operations,
Fixed operations is the most reliable profit center most dealerships have, and yet the day often starts in disarray: a packed board on paper, empty bays in reality, and a
A platform decision is one of the few choices that touches every department at once. Get it right and the store moves faster for years. Get it wrong, and the
