Great service doesn’t happen by accident, it’s driven by insight. Service Suite: Reporting turns your fixed ops data into real-time intelligence, helping you understand what’s working, where bottlenecks exist, and how to improve performance across the entire service department.
Designed specifically for dealership service operations, Reporting delivers role-based dashboards that surface KPIs your advisors, technicians, managers, and executives care about. From RO cycle times and technician efficiency to parts availability, upsell performance, deferred work capture, and customer satisfaction trends, every metric is tracked, visualized, and actionable.
Unlike generic BI tools, Service Suite: Reporting integrates seamlessly with every other module in the platform, Check-In, MultiPoint, Shuttle, Payments, and more, giving you a unified view of operations in one place. Data is pulled in real time and automatically segmented by user, location, department, or timeframe.
With predictive alerts and customizable benchmarks, managers can spot issues before they become problems. You’ll see which technicians are the most efficient, which advisors close the most upsells, and which service types drive the highest profitability. You’ll also uncover blind spots, like missed inspection rates or underutilized shuttle services, that affect the customer experience and bottom line.
Whether you’re managing one store or an entire dealer group, Service Suite: Reporting delivers the visibility and control you need to maximize profitability and maintain performance, every day.
Service Suite: Reporting empowers fixed ops leaders to make faster, smarter decisions by connecting the dots between performance, process, and profitability. It replaces guesswork with clarity, turning every technician action, customer approval, and RO update into an opportunity to improve.
By centralizing insights across tools and touchpoints, Reporting helps departments work in sync. Technicians know where time is lost. Advisors know where to improve. Managers know which metrics to monitor. Executives see ROI.
And with real-time access to performance benchmarks and automated alerts, your team stays focused on what matters most, delivering better service, faster, and more profitably.
Service Suite: Reporting provides robust data visibility and actionable insight across your entire service operation:
Role-Based Dashboards
Custom views for advisors, techs, managers, and execs, each with relevant KPIs and filters.
Real-Time RO Tracking
Monitor repair order cycle times, open/close rates, status delays, and bottlenecks.
Technician Productivity Metrics
Measure billed hours, inspection completion, and average upsell contribution per tech.
Advisor Performance Metrics
Track upsell rates, deferred work capture, response time, and CSI trends.
Service Type Profitability
Understand which job types drive the most margin and retention.
Inspection & Approval Analytics
Analyze how digital inspections impact upsell, turnaround time, and RO value.
Shuttle, Parts, and Check-In Insights
View utilization, wait time, and coordination metrics across departments.
Custom Alerts & Benchmarks
Set alerts for underperformance, missed targets, or aging ROs.
Export & Integration Options
Export reports or integrate data into broader group-level analytics platforms.
MultiPoint Inspection: Measure inspection completion, upsell approval, and revenue impact.
Payments: Track digital payment adoption, payout speed, and revenue by method.
Check-In: Analyze arrival-to-RO open times and appointment conversion rates.
