When your dealership misses a call, you’re not just missing a ring, you’re missing a sale, a service RO, or a long-term customer relationship. AutoPoint vBDC (Virtual Business Development Center) solves this with professional, dealershipbranded phone support that extends your team’s capacity, covers gaps, and delivers exceptional customer service at every interaction.
Built specifically for automotive retailers, vBDC functions as an extension of your dealership’s sales and service operations, without the overhead of hiring, training, and managing additional staff. Whether you need full-time call handling, overflow support, after-hours coverage, or a boost during promotions, vBDC scales with your business.
Calls are answered by trained agents who understand dealership workflows, brand tone, and customer expectations. Every call follows your scripting, your appointment process, and your preferred DMS or CRM inputs. From inbound sales and service inquiries to outbound follow-ups and missed call recovery, vBDC ensures every opportunity is captured and moved toward conversion.
This isn’t a generic call center, it’s a dealership-specific voice channel, powered by AutoPoint’s data platform. Agents can see customer and vehicle history, VIN info, equity status, and past interactions, allowing for personalized, efficient conversations that drive results.
With full visibility into performance metrics, call recordings, and appointment conversions, vBDC gives your management team confidence that every call is being handled with care and precision. And most importantly, it gives your customers the immediate, professional response they expect.
AutoPoint vBDC allows your dealership to deliver a consistent, high-quality phone experience without stretching your internal team. It helps you reduce hold times, avoid missed opportunities, and convert more calls into confirmed appointments.
By offloading time-consuming follow-ups and after-hours calls, your advisors and sales staff can stay focused on in-store customers while vBDC keeps your phone traffic moving smoothly. The platform increases show rates, improves CSI, and ensures that no call goes unanswered, even during your busiest times.
It’s a cost-effective, performance-driven way to boost revenue, maximize coverage, and ensure every customer interaction meets your dealership’s standards.
AutoPoint vBDC offers flexible, integrated capabilities tailored to your dealership’s needs:
Inbound Call Handling
Answer sales and service calls during business hours, after-hours, or 24/7 with dealership-branded professionalism.
Outbound Campaigns
Reengage lapsed customers, follow up on quotes, promote service specials, and support sales events with targeted outreach.
Appointment Scheduling & Reminders
Book appointments directly into your DMS or scheduler and confirm upcoming visits via text, email, or phone.
Missed Call Recovery
Identify and return missed calls to capture revenue that would otherwise be lost.
CRM & DMS Integration
Log all customer interactions, notes, and updates directly into your existing systems for seamless follow-up.
Scripted Conversations
Use dealership-approved scripts and talking points to ensure consistency and compliance with OEM or brand voice.
Bilingual Support
Serve your entire market with English and Spanish-speaking agents available.
Performance Reporting & QA
Access call logs, listen to recordings, and track KPIs like speed-to-answer, conversions, and call duration.
MasterCall: Outbound-only call services that reengage lost customers, schedule service, and close the loop on unsold work.
CRM: Sync call data, notes, and outcomes directly with lead and customer records for seamless follow-up.
Service Journey: Reinforce service marketing campaigns by ensuring every call leads to a booked appointment.
