Today’s service customers expect more than expert repairs, they expect flexibility, convenience, and time-saving options. Service Suite: Shuttle On Demand delivers all of that by turning traditional shuttle operations into a modern, techenabled mobility solution for your dealership.
Shuttle On Demand makes it easy to offer real-time pickup and drop-off service without the hassle of manual tracking or inconsistent communication. Customers can request rides via mobile, schedule transportation when booking their service, or coordinate with advisors, all through a fully integrated platform that keeps everyone informed.
Instead of handing out paper slips or hoping someone’s available to drive, your team uses a centralized dashboard to dispatch shuttles, assign drivers, and track ride progress in real time. Routes are optimized to reduce wait times and fuel costs, and customers receive automated notifications when their ride is en route, delayed, or completed.
The platform supports both dealer-owned shuttle fleets and contracted drivers, giving you full flexibility over how you run the program. Shuttle drivers can access mobile tools that guide their routes, log trip details, and ensure timely handoffs with full visibility for your advisors and BDC.
Whether you’re serving busy professionals, elderly customers, or parents with time constraints, Shuttle On Demand ensures your dealership offers the kind of service experience that keeps customers coming back, no rental cars, no missed pickups, no frustration.
Shuttle On Demand turns logistical headaches into a strategic advantage. By digitizing and streamlining your shuttle operation, it reduces chaos for your team and improves convenience for your customers.
It helps fill service bays by eliminating a key barrier, transportation. Customers are more likely to schedule work when they know they won’t be left stranded or forced to wait. And because the experience is automated and trackable, your team spends less time coordinating and more time focusing on what matters.
The result? Higher satisfaction scores, increased service revenue, and better brand loyalty, all from a feature that used to be considered just a courtesy.
Service Suite: Shuttle On Demand includes features that modernize and simplify every part of shuttle management:
Ride Scheduling Interface
Schedule rides during service booking or manually through advisor tools.
Real-Time Driver Dispatch
Assign and reassign shuttle drivers via centralized command center dashboard.
Live Ride Tracking
View shuttle locations, estimated arrival times, and route status at a glance.
Customer Notification
Send automated text or email updates for ride ETA, arrival, delays, or completion.
Route Optimization Tools
Plan efficient shuttle routes based on traffic, appointment times, and driver availability.
Mobile Driver App
Give drivers access to trip assignments, directions, customer info, and drop-off confirmation tools.
Trip Logging & History
Maintain records of every ride for internal accountability and performance reviews.
Flexible Integration Options
Use with dealership-owned vehicles or third-party driving services.
WelcomePoint: Start the experience right with fast, digital check-in and shuttle scheduling options.
Payments: Let customers approve work and pay remotely, so you can coordinate shuttle return effortlessly.
Service Journey: Send post-visit thank-yous and future reminders to turn great shuttle service into lasting loyalty.
