Insights, stories and tips designed to inspire, form and engage our community.
Why the next great dealership CRM will act more like a connected operating system than a contact database. A shopper starts on your website during lunch, values their trade that
Case at a Glance: Vehicle: 2021 Chevrolet Silverado Activation: Harris County Sheriff’s Office Houston Texas Recovery: Harris County Sheriff’s Office Houston Texas Dealership: Mac Haik Chevrolet Houston Texas Harris County,
How to build CRM-driven content that wins more qualified shoppers. A shopper lands on your site at 9:15 p.m. They are not typing “used SUV near me” and calling it
Case at a Glance: Vehicle: 2021 BMW X4 Activation: Little Ferry, NJ Police Recovery: New Jersey State Police Auto Theft Task Force Dealership: Adams Auto Group Newark, NJ — A
A shopper submits a lead on your website at 8:12. BDC responds, sales pencils the deal, F&I gets the buyer in the box, and the customer drives off happy. Then
Case at a Glance: Vehicle: 2006 Ford Mustang Activation: Seattle PoliceDepartment, Seattle, Washington Recovery: Seattle PoliceDepartment, Seattle, Washington Dealership: Chevrolet of Everett Seattle, WA — A Ford Mustang stolen twice
At one time, electronic titling sounded like a nice upgrade for the business office. Not anymore. When a deal bogs down after delivery, the pain does not stay in the
Case at a Glance: Vehicle: 2024 Lamborghini Urus Activation: Wayland Massachusetts Police Recovery: New York City Police Department 33 Precinct Dealership: Manhattan, NY — A 2024 Lamborghini Urus valued at
New conversational AI lead response and AI‑powered lead scoring help dealers respond faster, work smarter, and grow more profitably By: Earl Brown, Solera LAS VEGAS – Solera, a global leader
How dealers can leverage multifaceted platforms to stay customer-focused and future-ready across sales, service, marketing, F&I, operations, and the lot. By: Earl Brown, Solera What does “platform partner” actually mean
