Customers don’t want surprises, they want transparency, trust, and control. Service Suite: Inspection transforms your traditional multi-point inspection process into a digital experience that builds confidence, accelerates decisions, and increases revenue per RO.
Instead of paper forms and back-and-forth phone calls, Inspection delivers a structured, digital workflow that technicians complete using tablets or mobile devices. Each inspection is VIN-specific and fully customizable based on OEM guidelines, dealership preferences, or vehicle type. Technicians can log findings quickly, attach notes, and capture photos or videos of any recommended service.
Once complete, the advisor can instantly generate a customer-facing report, visually showing green/yellow/red statuses for each component, with accompanying media and clear pricing for any recommended work. This report is delivered via text or email, allowing customers to approve work from their smartphone, no waiting, no phone tag, no guesswork.
Advisors can upsell confidently with visual proof. Customers can make informed decisions. And service managers gain visibility into inspection completion rates, average approvals, and technician performance. Whether you’re trying to improve trust, boost upsells, or streamline communication, Inspection turns every RO into an opportunity to sell more and serve better.
It’s not just an inspection tool, it’s a fixed ops revenue engine.
Service Suite: Inspection turns routine vehicle evaluations into revenue-generating, trust-building moments. With digital reports and visual evidence, customers no longer feel like they’re being “sold”, they feel like they’re being informed.
The result is higher approval rates, faster decision-making, and fewer declined services. Technicians save time by using standardized checklists and integrated photo capture, while advisors gain the confidence to recommend additional work using real data and images.
By removing friction and improving communication, Inspection drives both customer satisfaction and service profitability. And because it integrates seamlessly with your DMS and Service Suite workflows, it requires no additional steps, just smarter ones.
Service Suite: Inspection includes a robust set of features designed to streamline technician workflows and boost customer approval:
Digital Multi-Point Checklists
VIN-specific templates tailored to OEM specs or dealership service menus.
Photo & Video Capture
Attach images or short videos to show worn parts, leaks, or safety concerns.
Component Grading System
Use color-coded statuses (green/yellow/red) to guide urgency and clarity for each issue.
Technician Notes & Recommendations
Add descriptions, quotes, or comments linked directly to each inspection item.
Instant Customer Reports
Generate clean, branded inspection reports sent via text or email for fast approval.
One-Tap Approvals
Customers can review and approve service recommendations remotely from any device.
Advisor Dashboard
Track inspections in progress, approvals pending, and customer responses in real time.
Reporting & Analytics
Measure inspection compliance, average RO upsells, and technician performance over time.
MultiPoint Inspection: Kick off thorough inspections immediately after digital check-in for faster RO building.
Shuttle On Demand: Offer seamless transportation coordination during the intake process.
Payments: Let customers check in and pay out with a fully connected, digital service journey.
