The service experience starts before a wrench is turned. Service Suite: Check-In gives your dealership the tools to deliver a fast, professional, and data-rich service intake process that sets the tone for every visit.
Traditional check-in is often the bottleneck, long lines, paper forms, redundant questions, and missed upsell opportunities. Service Suite: Check-In eliminates these pain points with a fully digital, VIN-specific solution that connects customers, advisors, and systems the moment a vehicle arrives.
Using tablet or kiosk interfaces, customers or advisors can check in vehicles quickly with instant VIN decoding and recall detection. The platform pulls in appointment data, service history, mileage, warranty status, and recommended maintenance automatically, allowing the advisor to provide informed suggestions in real time.
You can even enable mobile check-in from the customer’s phone before they arrive, speeding up the process further and reducing congestion in the service drive. Walk-ins? No problem, Service Suite: Check-In guides advisors through a structured intake that ensures nothing is missed.
More than just a form-fill, the platform becomes the launchpad for digital inspections, upsell conversations, vehicle merchandising, shuttle scheduling, and deferred work recovery. It ensures every RO starts with accuracy, transparency, and trust, while capturing critical data that powers downstream performance.
Service Suite: Check-In helps your service lane move faster while delivering a more personalized, professional experience. It reduces wait times, eliminates errors, and ensures advisors have the right information to make smart recommendations from the very first interaction.
With digital workflows and integrated VIN decoding, the platform improves efficiency for both customers and staff. Your team spends less time asking repetitive questions and more time building value. And customers get a smoother, more modern experience, whether they’re dropping off, waiting, or getting a shuttle.
The benefits ripple throughout your fixed ops: higher CSI scores, faster RO open times, improved upsell rates, and greater visibility into what drives revenue.
Service Suite: Check-In includes comprehensive features to digitize and streamline the intake process:
VIN Scanning & Decoding
Instantly pull vehicle data, specs, open recalls, and warranty status with a scan or plate lookup.
Digital Appointment Matching
Auto-match customers to scheduled services or guide advisors through walk-in check-ins.
Mileage & Condition Capture
Log vehicle mileage and condition at intake, including photos or damage notes for accountability.
Service History Display
Present prior ROs and completed services to identify missed or deferred work opportunities.
Recommended Maintenance Prompts
Display OEM maintenance based on mileage and time intervals, ready for advisor presentation.
Mobile & Kiosk Check-In Options
Allow customers to check in via mobile link, tablet, or kiosk, at their convenience.
Real-Time Service Queue Syncing
Update service team dashboards as vehicles are checked in and ROs are initiated.
Shuttle & Rental Coordination
Enable quick booking of courtesy transport options directly during check-in.
MultiPoint Inspection: Kick off thorough inspections immediately after digital check-in for faster RO building.
Shuttle On Demand: Offer seamless transportation coordination during the intake process.
Payments: Let customers check in and pay out with a fully connected, digital service journey.
