The most valuable thing a service department can offer a busy customer is not a comfortable waiting room. It is their time back. The dealership that meets customers where they are—at home, at work, or on the road—has a better chance of winning the service visit than one that relies on a traditional drop-off model.
Pickup and delivery, shuttle services, and mobile technicians make the service experience more flexible by bringing convenience directly to the customer. That flexibility is now a competitive expectation, and it carries real profitability proof.
Why Dealership Pickup and Delivery Service Matters
Customers schedule their lives around convenience. Customers naturally prefer service options that fit their schedules. As a result, traditional half-day dealership visits become less attractive.
Transportation and mobile options are how a dealership removes that friction. They are not extras. They are the experience customers increasingly expect.
How Dealership Pickup and Delivery Service Improves Convenience
Vehicle Pickup and Delivery brings hands-free dispatching, real-time tracking, and transparent communication to the offsite service experience. The customer never has to come to the store.
As an approved module-level proof point, Vehicle Pickup and Delivery is associated with a 45 percent proven RO profitability increase. Treat that as proof of what the module can support, not a guarantee for every store.
How Shuttle Services Support a Dealership Pickup and Delivery Service Strategy
Shuttle Solutions is a modern, on-demand shuttle with real-time ride tracking and pay-as-you-go pricing. It keeps the customer mobile while their vehicle is serviced.
One approved module-level proof point shows that customers spend an average of 25 percent more while offsite. This should be viewed as proof of capability, not a guarantee. However, it highlights an important trend: customers who are not waiting at the dealership have more freedom and flexibility.
How Mobile Technician Services Extend Dealership Pickup and Delivery Service
Mobile Technician delivers at-home service while remaining fully connected to the service platform. The work comes to the customer rather than the customer coming to the work.
As an approved module-level proof point, 95 percent of customers prefer at-home service. Treat that as proof of demand for the model, not a guarantee, and let it guide where you invest first.
Dealership Pickup and Delivery Service in a Connected Fixed Ops Strategy
Pickup and Delivery, Shuttle, and Mobile Technician are modules of the Solera Service Suite, which is modular. You can start with the option that fits your market and add others over time, with Service Scheduling integrating pickup, delivery, and shuttle from the booking.
Service Suite is one card on the Solera Cloud OS, and because the Solera AI Engine sits on connected lifecycle signals, the flexible experience stays consistent from the appointment to the doorstep.
Take the next step
To build a more flexible service lane, start with Vehicle Pickup and Delivery, Shuttle Services, and Mobile Technician inside the Solera Service Suite, then talk to your Solera rep.
Frequently Asked Questions
What transportation options can a dealership offer for service?
The Solera Service Suite includes Vehicle Pickup and Delivery, Shuttle Services, and Mobile Technician, all of which can be integrated with Service Scheduling from the booking.
How does vehicle pickup and delivery work?
Vehicle Pickup and Delivery uses hands-free dispatching, real-time tracking, and transparent communication. As an approved module-level proof point, it is associated with a 45 percent proven RO profitability increase, framed as proof of capability rather than a guarantee.
What is mobile technician service?
Mobile Technician is at-home service fully integrated with the service platform, bringing the work to the customer. As an approved module-level proof point, 95 percent of customers prefer at-home service.
Do customers prefer at-home service?
As an approved module-level proof point, 95 percent of customers prefer at-home service. Treat this as proof of demand for the model, not a guarantee, and use it to guide where to invest first.
How do shuttle and offsite service affect spend?
Shuttle Solutions keeps customers mobile with on-demand rides and pay-as-you-go pricing. As an approved module-level proof point, customers spend an average of 25 percent more offsite.
Dealers thrive here.™
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INTERNAL QA NOTES (remove before publishing)
- Approved Service Suite figures used: 45% RO profitability increase (Pickup & Delivery); 25% more offsite spend (Shuttle); 95% prefer at-home (Mobile Technician). All framed as module-level proof.
- Service Suite framed as modular; no competitors; no em dashes; no unsupported stats.
Compliance note: This communication reflects Solera’s business perspective. It does not constitute legal advice. Dealers should consult their counsel.