Breakdowns don’t wait for business hours, and when they happen, your customer’s brand experience is on the line. Service Suite: Roadside On Demand gives your dealership the power to offer fast, professional roadside assistance with the simplicity and visibility of a digital-first platform.
Built for speed and convenience, Roadside On Demand connects customers with real-time towing, jump-start, lockout, fuel delivery, and tire services directly from their mobile device. No more hotline hold times or third-party headaches, customers get immediate access to certified providers through an easy-to-use interface that reflects your dealership’s brand.
Once the request is initiated, the system dispatches a nearby service provider, tracks ETA live on-screen, and keeps both customer and dealership informed throughout the process. Whether it’s 3:00 p.m. or 3:00 a.m., your customers are never left stranded, and your dealership stays in control of the experience.
Service Suite integrates roadside performance data with your CRM and service operations, helping you track recovery, coordinate repairs, and follow up proactively. With branding, reporting, and automated messaging built in, your dealership becomes the hero in a high-stress moment, earning trust and loyalty when it matters most.
Whether the vehicle is towed to your location or another facility, Roadside On Demand ensures that help always carries your signature touch.
Roadside On Demand transforms a moment of customer stress into an opportunity to build loyalty. By delivering fast, transparent, and dealership-branded rescue services, your store becomes more than just a place for repairs, it becomes a partner in peace of mind.
Customers appreciate the speed and simplicity of digital dispatch. You get visibility into where vehicles go, when help arrives, and how follow-up should happen. It’s not just about towing, it’s about closing the loop on service, maintaining brand control, and offering an experience that rivals the best in mobility.
With Service Suite’s seamless backend integration, Roadside On Demand becomes a natural extension of your fixed ops strategy, fueling retention and enhancing CSI without additional overhead.
Service Suite: Roadside On Demand delivers powerful features to make roadside service smart, fast, and brandconsistent:
Mobile Access for Customers
Customers request service in just a few taps, no calls, no confusion.
Live Dispatch & ETA Tracking
Assigns the nearest available provider and shares real-time status with customer and dealership.
Full-Service Coverage
Supports jump-starts, lockouts, flat tires, fuel delivery, winching, and towing.
Dealership-Branded Interface
Customize the mobile experience with your dealership’s logo and voice.
CRM & Service Integration
Log incidents automatically into customer records and schedule follow-up or repair visits.
Automated Notifications
Keep customers informed with live updates, ETAs, and service confirmation messages.
Analytics & Performance Monitoring
Track response times, completion rates, customer feedback, and provider performance.
Flexible Provider Network
Integrate with national roadside vendors or your preferred local providers.
Service Journey: Follow up roadside rescues with automated communications and appointment scheduling.
WelcomePoint: Greet every returning vehicle with VIN-based check-in and recovery tagging.
Shuttle On Demand: Extend your mobility offering by connecting roadside rescue to shuttle pick-up seamlessly.
