Introducing the Solera AI Engine

We're Building the FUTURE of Automotive Retail.

Solera is making one of its most significant technology investments ever — connecting AI, software, and shared intelligence across the dealership so every solution can move faster, perform better, and deliver more value.

What the AI Engine enables

The AI Engine gives Solera a common intelligence layer that helps accelerate product delivery, improve workflow automation, and extend innovation across a broad portfolio of dealer solutions.

Shared intelligence A common AI layer that can support multiple products instead of isolated point features.
Faster delivery The ability to compress development cycles and get meaningful enhancements into market more quickly.
Portfolio scale Innovation can extend across CRM, DMS, inventory, marketing, service, and transportation solutions.
Dealer outcomes Every platform improvement is aimed at helping dealers operate more efficiently and compete more effectively.

AI Engine enablement

How the AI Engine strengthens a diverse global Automotive portfolio

The value of the AI Engine is not confined to a single product. It creates a stronger foundation for Solera to deliver smarter workflows, more automation, better data use, and faster product development across the dealer ecosystem.

DEV

Accelerated product development

The AI Engine helps shorten the distance between idea, build, and release so more meaningful enhancements can reach dealers sooner.

CX

Connected intelligence across solutions

Capabilities built on a common intelligence layer can create value across CRM, DMS, inventory, marketing, service, and transportation workflows.

EX

Stronger execution for dealers

As automation, recommendations, and workflow intelligence improve, dealers benefit from better speed, better visibility, and better operational consistency.

Product innovation details

What we’ve built across the Solera dealer ecosystem

Each product below expands to show enhancements in automation, reliability, integration, workflow, and future-ready platform development.

  • API Hub

    A centralized platform for faster, scalable, and more secure data exports. Problem: exporting data was slow, the information was often outdated, and security was not strong enough. Solution: API Hub brings export functions into one centralized platform to improve speed, scalability, and security. Result: users can now export data quickly and securely, even for larger volumes and more complex workflows.

  • AI Translations Reporting

    Enhanced AI Translations reporting provides summary and text translation statistics. Problem: users did not have enough visibility into translation activity. Solution: the reporting gives detailed summaries and statistics for translation volumes and outcomes. Result: users can monitor trends, evaluate performance, and make more informed decisions.

  • Arabic Language Support

    Dealers with the AI Assisted Text Translation Add-On can set Arabic as their preferred language for outbound text translations. Problem: Arabic was not available as a preferred translation language. Solution: dealers can now select Arabic for outbound messages. Result: this expands accessibility and improves communication with Arabic-speaking clients.

  • Calendar View

    Calendar View consolidates appointment management so users can schedule, view, and modify meetings within the application. Problem: there was no centralized, user-friendly way to manage appointments. Solution: the calendar puts appointments in one place with quick detail views and editing. Result: this streamlines appointment management and gives teams better visibility and real-time updates.

  • Proactive Security Credential & Certificate Management

    In FY25, IDMS focused on performance optimization and platform stability to reduce outages and improve the customer experience. Problem: expired certificates, outdated credentials, and manual secret management created risk. Solution: the team moved from reactive manual updates to proactive management and regular rotation of credentials across integrations and environments. Benefits: lower outage risk, stronger security posture, and better support for enterprise compliance.

  • Integration Stability & Partner Connectivity Assurance

    Problem: external partner integrations such as SiriusXM and TransUnion were vulnerable to failures when credentials or certificates were not aligned. Solution: partner connectivity is now actively maintained and validated through credential updates and trust store management. Benefits: more reliable integrations, less downtime for dealers, and better platform dependability.

  • Platform Hardening & Operational Risk Reduction

    Problem: platform maintenance tasks such as secrets, certificates, and environment configuration were fragmented and increased operational risk. Solution: IDMS moved from ad hoc maintenance to more structured platform hardening and governance. Benefits: reduced operational and security risk, stronger resilience, and a better foundation for future innovation.

  • Build Data for Incoming Feeds

    This is a paid feature. When Build Data is subscribed by a dealer in Inventory+, equipment details are seamlessly pre-filled on the Vehicle Detail Page with no manual intervention. Powered by this data, AutoInk automatically creates rich, detailed vehicle descriptions. The result is highly accurate, content-rich listings across third-party syndication channels.

  • Integration with Online Vehicle Exchange (OVE)

    Auction workflow enhancements include added columns and filters in manual syndication, a fully developed mobile Condition Report, enriched outgoing feed data, and new API integrations for confirmation status, sale details, ad removal, and listing deactivation. Automatic Syndication is also available as a paid feature and lets dealers define rules that automatically syndicate in-stock vehicles to the right auction location at the calculated price.

  • Ability to Initiate Bulk Advertised Price Updates Using API

    This API allows dealerships to make bulk advertised price updates during a sale and then revert the price back after the sale for in-stock vehicles.

  • Bulk Book Refresh

    Used car valuation books in Inventory+ help estimate fair market prices across trade-ins, retail pricing, financing, and inventory management. Problem: stale book values can lead to poor pricing decisions and costly losses. Solution: Bulk Book Refresh lets dealerships manually refresh values for all subscribed books across in-stock vehicles.

  • Auto/Mate Integration

    With Inventory+ vehicle pricing fields now syncing with Auto/Mate DMS, data remains accurate and consistent across the DealerSocket platform.

  • Improved Email Cleansing and Validation

    Problem: emails were only validated when first imported into the platform, which increased hard bounces and hurt deliverability. Solution: automatic list validation and suppression of invalid emails before every campaign is processed. Result: hard bounces decreased by over 95%, improving list health and engagement.

  • Conquest Marketing Improvements

    Problem: the prior conquest data vendor delivered too few prospects and the quality was poor. Solution: implementation of a new data source from Experian. Result: revenue and list size per campaign increased by over 40%.

  • Increased Audience Criteria for Toyota Certified Pre-Owned Service Campaigns

    Problem: current criteria created audience segments that fell out of core campaigns. Solution: new logic captures larger audiences outside the OEM program and increases communication frequency. Result: audience sizes increased by 15–20%, which equates to about a 5% increase in ROI.

  • Improved Email Cleansing and Validation

    Problem: emails were only validated when first imported into the platform, which increased hard bounces and hurt deliverability. Solution: automatic list validation and suppression of invalid emails before every campaign is processed. Result: hard bounces decreased by over 95%, improving list health and engagement.

  • Conquest Marketing Improvements

    Problem: the prior conquest data vendor delivered too few prospects and the quality was poor. Solution: implementation of a new data source from Experian. Result: revenue and list size per campaign increased by over 40%.

  • Increased Audience Criteria for Toyota Certified Pre-Owned Service Campaigns

    Problem: current criteria created audience segments that fell out of core campaigns. Solution: new logic captures larger audiences outside the OEM program and increases communication frequency. Result: audience sizes increased by 15–20%, which equates to about a 5% increase in ROI.

  • Ongoing platform maintenance and infrastructure investment

    Ongoing platform maintenance and infrastructure investment to maximize reliability and uptime.

  • Continuous security and compliance improvements

    Continuous security and compliance improvements to protect dealership and customer data.

  • Performance enhancements across all users

    Performance enhancements delivering a faster, more stable experience across all users.

  • Inspect Stabilization

    Inspect has been made more stable and predictable so advisors and techs can move through inspections without stalls, retries, or having to redo work. That reliability helps dealers complete more inspections and present more recommendations, which leads to more approved dollars.

  • Mobile Service in Appointments

    What started as a transportation workflow is now built directly into appointments and works across the system. Dealers can keep bigger jobs in-store and handle smaller, more frequent work in the field. It is easier to schedule, easier to execute, and opens up incremental service revenue.

  • SOD RO Integration

    Shuttle on Demand trips can now write costs back to the repair order in the DMS. Dealers can capture and bill those costs instead of absorbing them, while also reducing manual re-entry.

  • Wait & Save

    Added support for Uber’s Wait & Save as a lower-cost option when timing is flexible. This gives dealers a straightforward way to reduce transportation spend without hurting the customer experience.