Service is no longer just a back-end operation—it’s central to customer loyalty and dealership profitability.
The Service Suite is an integrated platform that modernizes every phase of the fixed ops experience, delivering streamlined workflows, personalized communication, and data-driven decision-making from the moment a customer arrives to the moment they drive away.
This end-to-end solution is designed to simplify operations, increase transparency, and improve customer satisfaction by connecting each touchpoint of the service process. From digital check-in to real-time vehicle inspection, from upsell management to mobile communication, every step is optimized for speed, consistency, and trust.
Customers are greeted with a seamless, mobile-enabled check-in that confirms their contact info, reviews past service history and recalls, and even captures a digital walkaround inspection with photos and video. Advisors can generate repair orders instantly, upsell intelligently using deferred work recommendations, and capture approvals via mobile signature—all without cumbersome paperwork.
While the vehicle is in the bay, technicians use standardized digital multipoint inspections (MPIs) to flag necessary work, supported by visual evidence and transparent pricing. Service advisors are immediately alerted to the results and can share recommended services with customers via text or email, keeping them informed and in control of decisions. Customers can approve work from their smartphone, drastically reducing phone tag and wait time.
At pickup, integrated payment and customer feedback tools complete the experience, while back-end reporting tracks shop performance, technician efficiency, CSI scores, and revenue impact. Managers get a full picture of how service drives profitability, and customers leave feeling valued, informed, and satisfied.
The Service Suite empowers every department to work faster and smarter, helping you build lasting relationships and maximize the lifetime value of every vehicle that enters your drive.
Service departments face intense pressure from rising customer expectations, technician shortages, and increased competition from independent repair shops. Meanwhile, disconnected systems and manual processes slow down service workflows and frustrate both staff and customers. Many dealerships still rely on paper check-ins, handwritten inspection forms, and delayed approval processes. This reduces efficiency and creates friction in the customer experience—deferred work goes unaddressed, communication gaps lead to missed upsells, and trust can erode when recommendations aren’t clearly documented or explained.
A lack of integration compounds the issue. Scheduling tools might not talk to inspection software; walkaround videos might not be attached to ROs; advisors spend time chasing updates or repeating information to customers. CSI suffers, and technician productivity drops when jobs sit idle awaiting approvals.
In the age of instant information, customers expect transparency, digital convenience, and fast turnaround for service. To meet these expectations, dealerships need tools that streamline communication, centralize operations, and elevate the service experience.
The Service Suite addresses these challenges by bringing everything together—eliminating silos, standardizing processes, and helping your team deliver exceptional, trust-building service that drives retention.
Digital Check-In & Welcome
Provide a mobile/tablet-based check-in with VIN lookup, recall checks, contact verification, and deferred work review at the drive.
Walkaround Inspections
Capture photos and video of vehicle condition at drop-off to build trust and document pre-existing issues.
Real-Time Repair Order Creation
Instantly generate ROs on the service drive and dispatch technicians with all necessary information.
Digital Multipoint Inspections (MPI)
Use standardized digital inspection workflows with technician photos, videos, and price estimates for recommended work.
Mobile Customer Communication
Share inspection results and recommendations via text or email, allowing customers to approve work digitally (including e-signatures for approval).
Integrated Upsell Tools
Surface deferred services, declined work, and predictive maintenance opportunities to advisors, increasing RO value through timely recommendations.
Automated Updates & Status Alerts
Keep customers informed throughout their service visit with real-time text/email notifications (vehicle in service, work completed, vehicle ready for pickup, etc.).
Payment & Pickup Coordination
Offer remote payment options and send pickup notifications; integrate customer satisfaction surveys at payment to capture immediate feedback.
Service Reporting Dashboards
Track key performance indicators like technician efficiency, upsell conversion rates, customer approval times, average RO value, and CSI, all in real time.
WelcomePoint (Digital Check-In): Deliver a mobile, efficient, customer-friendly check-in experience on the service drive, fully integrated with the Service Suite workflow.
Marketing Platform: Trigger targeted service campaigns and follow-up reminders based on inspection results and customer behavior (for example, remind a customer about a declined repair a month later with a special offer).
Call Services: Keep your service schedule full by using outbound calls for maintenance reminders, declined service follow-ups, and lapsed customer outreach, all supported by the data captured in Service Suite.
