While vehicle sales come in cycles, service never sleeps. Solera’s Fixed Operations solutions are engineered to optimize every phase of the post-sale customer experience—from check-in to payment, and every touchpoint in between. With a robust, integrated suite of tools, Solera empowers dealerships to increase shop throughput, elevate customer satisfaction, and boost fixed ops revenue.
Our platform covers the entire service journey. Customers can check in digitally via a tablet or kiosk (WelcomePoint), get real-time updates from multi-point inspections, approve repairs via mobile phone, coordinate shuttle rides, and even pay remotely—all while your team stays focused and efficient.
Behind the scenes, parts requests, technician workflows, payments, and reporting are streamlined through a connected infrastructure that integrates seamlessly with your DMS, CRM, and accounting systems. Service managers gain real-time visibility into technician productivity, repair cycle times, deferred work capture, and upsell performance. Advisors are armed with automation and insights that let them serve more customers without sacrificing quality.
Solera also powers mobile service, roadside assistance, and pick-up & delivery, enabling you to meet customers wherever they are. From heavy-duty repairs in the service bay to light-touch maintenance in a customer’s driveway, every interaction becomes an opportunity to build loyalty, grow retention, and increase service revenue.
Whether you operate a single store or manage a national service network, Solera’s Fixed Ops suite delivers the scalability, intelligence, and customer experience that modern dealerships demand.
