In fixed ops, timing is everything, and few things derail productivity faster than waiting on parts. Service Suite: Parts On Demand solves this with a seamless platform that enables real-time parts ordering, tracking, and fulfillment directly within your service workflow.
Designed for dealership service departments, parts managers, and mobile technicians, Parts On Demand eliminates the bottlenecks of phone calls, manual forms, and uncertain inventory checks. It connects directly to your parts catalog and inventory system, allowing technicians or advisors to request needed parts from the service lane or shop floor in just a few taps.
The platform supports internal parts requests, cross-rooftop sourcing, and direct-from-distributor procurement. Every order is logged, tracked, and visible across departments, so no one’s left wondering when a part will arrive or if the right item was requested.
For high-efficiency dealerships and growing service networks, Parts On Demand centralizes fulfillment operations. You can route parts from the main warehouse, coordinate with satellite locations, or alert procurement staff for urgent restocks, all from a unified command center.
By streamlining communication between service and parts, the system reduces delays, increases RO throughput, and improves technician productivity. It even supports delivery tracking for mobile service units or off-site repairs, ensuring technicians have what they need, where and when they need it.
With Parts On Demand, your service department becomes faster, smarter, and more responsive, so customers spend less time waiting, and you spend more time billing.
Parts On Demand gives your dealership a competitive edge by eliminating the communication gaps and logistical delays that cost time and money. When technicians can order, track, and receive parts without leaving the bay, RO times shrink, customer satisfaction rises, and more hours get billed per day.
It also helps parts departments plan smarter by consolidating demand signals in real time. No more “Did you get my message?” or “When will the part be here?”, just a shared, digital workspace where every request is logged, timestamped, and fulfilled with accuracy.
Whether you’re running a high-volume shop or expanding mobile services, Parts On Demand ensures your operation stays tightly coordinated, and built for speed.
Service Suite: Parts On Demand delivers powerful features to optimize parts management and technician flow:
Digital Parts Requests
Submit requests directly from service write-up or during inspection, linked to VIN and RO.
Live Inventory Lookup
View available parts by location, bin, or vendor status instantly.
Workflow Routing
Route requests to internal parts counters, remote warehouses, or procurement staff.
Mobile Technician Support
Enable mobile units to request, confirm, and track parts en route to off-site jobs.
Cross-Location Fulfillment
Source parts from sister rooftops or group inventory when local stock is unavailable.
Real-Time Status Updates
Get notified when parts are picked, packed, delivered, or backordered.
Order History & Audit Trails
Track every request with timestamped logs for accountability and review.
DMS Integration
Sync parts orders with ROs, inventory records, and vendor systems automatically.
MultiPoint Inspection: Link needed parts directly to digital inspections for instant upsell and order.
Mobile Technician: Equip off-site repair teams with the ability to request and track parts in real time.
WelcomePoint: Capture early VIN data to pre-stage common parts ahead of service arrival.
