Every visit to your service drive is a chance to build trust, and drive revenue. AutoPoint MultiPoint transforms the traditional multi-point inspection into a transparent, digital experience that increases customer confidence, upsell conversions, and technician efficiency.
With AutoPoint MultiPoint, technicians complete inspections on tablets or mobile devices, guiding them through a standardized, VIN-specific checklist that ensures consistency and accuracy. Photos, videos, and condition notes are captured in real time, allowing advisors to build a compelling, visual estimate that can be sent to customers for review and approval, often before they’ve left the waiting room.
The platform makes communication easier and faster. Customers receive digital inspection reports with clear status indicators (green/yellow/red), technician comments, and pricing for recommended work. They can approve services directly from their phone or computer, reducing wait times, increasing approval rates, and improving the overall experience.
For service departments, MultiPoint eliminates paper forms, reduces the chance of missed upsell opportunities, and improves RO tracking. Technicians stay focused with structured workflows, while managers gain visibility into completion rates, inspection quality, and advisor follow-up.
The result? More approved work. Higher RO values. And a smoother, more modern customer journey.
Whether you’re looking to recapture deferred work, improve CSI, or simply modernize your service lane, AutoPoint MultiPoint delivers the digital infrastructure to elevate your fixed ops strategy, one inspection at a time.
AutoPoint MultiPoint turns routine inspections into high-impact, revenue-generating experiences. By combining technician documentation with digital transparency, it builds trust while increasing upsell conversion and customer satisfaction.
Customers get clear, visual insights into their vehicle’s health, backed by photos, videos, and straightforward recommendations. Technicians work faster with guided workflows. Advisors communicate more effectively with instant digital estimates and real-time updates.
You’ll see immediate gains in RO value, fewer declined services, and better follow-through on deferred work. And because MultiPoint integrates directly with your DMS, CRM, and customer communication tools, there’s no disruption, just a smarter, more efficient process that keeps your team aligned and your customers informed.
AutoPoint MultiPoint equips your service department with the tools to streamline inspections and drive approval:
Digital Inspection Checklists
VIN-specific inspection workflows that ensure consistency and complete documentation.
Photo & Video Capture
Attach technician-taken media directly to inspection reports to support recommendations.
Traffic Light Status Indicators
Show customers which systems are good (green), need attention (yellow), or require urgent service (red)
Real-Time Estimate Builder
Advisors generate and send quotes instantly with pricing for recommended repairs.
Customer Approval Tools
Customers receive inspection reports via text/email and approve work with one tap.
DMS Integration
Sync inspection data, approvals, and labor hours directly with your repair order system.
Deferred Work Tracking
Flag and remarket previously declined services automatically for future retention.
Analytics & Reporting
Monitor inspection completion rates, upsell success, and technician performance.
WelcomePoint: Kick off every visit with digital check-in, recall alerts, and seamless VIN verification.
Payments: Enable customers to pay for approved work remotely, right after inspection approval.
Service Journey: Remarkets declined or deferred services through lifecycle-based communications and offers.
