In an environment where every lead matters and service retention is critical, your dealership can’t afford to miss a single call. Call Services delivers a full suite of outbound and inbound phone support to keep your business connected to customers at every point of the ownership journey—from sales to service to reengagement.
This fully managed call center solution combines trained automotive agents, AI-powered monitoring, and dynamic scripting to turn conversations into opportunities. Whether you’re filling service bays, booking test drives, or following up on defector campaigns, every call isn’t just answered—it’s impactful.
Inbound services include overflow call handling, after-hours coverage, appointment scheduling, and CRMintegrated message delivery. Calls are answered as if from your dealership, using customized scripts that reflect your brand and tone. For stores facing short staffing or inconsistent front-desk experiences, this ensures customers are greeted professionally and consistently 24/7/365.
Outbound services focus on revenue generation: lead follow-up, first-service visit follow-ups, appointment reminders, and win-back campaigns for inactive customers. Teams are trained to make every call meaningful—uncovering customer needs and driving toward conversion. Outbound calls are supported by real-time data (service history, campaign status, vehicle alerts), so every message is personalized and relevant.
AI-enabled live listening tools monitor call quality, analyze sentiment, and flag issues for improvement or escalation in real time. This isn’t just a support line—it’s an extension of your sales and service strategy. When phone conversations are handled with purpose and professionalism, they become one of your most powerful retention and revenue tools. Call Services makes that possible.
Many dealerships underestimate the value—and cost—of every missed or mishandled call. Due to limited hours, high front-desk turnover, or simply being busy, missed calls pile up. Customers who don’t get through may never call back. Leads are lost, service appointments go unscheduled, and defectors don’t return. Even when calls are answered, inconsistent messaging or untrained staff can create friction. Customers might not get the information they need, or worse, hang up frustrated.
Outbound calling presents another challenge: most stores lack the time, tools, or dedicated staff to consistently follow up on leads, reactivate lost customers, or promote service offers. Without focused effort, campaign calls go unmade, coupons expire unused, and relationships go cold.
Tracking phone performance is also difficult without the right tools. Without call recording or analytics, you can’t see what’s working or spot training gaps. Opportunities for improvement remain invisible.
Call Services addresses these issues with a professional, comprehensive call solution. It ensures no call goes unanswered, messaging stays consistent and personalized, and every conversation can turn into a measurable result (an appointment, a sale, or a satisfied customer).
Inbound Support
Handle overflow, after-hours, and missed calls with a trained team that acts as an extension of your dealership.
Outbound Campaigns
Drive sales and service revenue through proactive calls for appointment reminders, follow-ups, lost-customer win-backs, and promotional campaigns.
Customized Scripting
Use dynamic scripts that reflect your brand’s tone and adjust based on customer type, service status, or campaign, ensuring every call sounds consistent and on-message.
24/7/365 Coverage
Never miss an opportunity with around-the-clock availability—including nights, weekends, and holidays.
Service Scheduling Integration
Book service appointments directly into your scheduling system during calls to ensure seamless follow-through.
CRM and Data Sync
Align every call with customer records, lead statuses, and vehicle history for more personalized and informed conversations.
AI-Powered Live Listening
Monitor calls in real time with AI that analyzes sentiment and keywords, flagging quality issues and optimizing agent performance through instant feedback.
Performance Reporting
Track key call metrics like answer rates, conversion rates, service revenue generated, call durations, and appointment show rates on a central dashboard.
vBDC: Virtual call handling and overflow support to ensure inbound calls are answered promptly and professionally when your team is busy.
MasterCall: Specialized outbound call campaigns designed to generate sales leads, drive first service visits, and re-engage inactive customers.
Service Journey: Continue the conversation post-call with omni-channel follow-ups aligned to each customer’s service lifecycle (email/text after a call, etc.).
