Dealers thrive here.
Marketing by Solera · Retention engine

Acquisition is expensive. Retention compounds.

Fully integrated marketing that ties paid search, digital, email, postcards, and the Service Journey back to the customer record. Every advertised customer tracked from store visit to spend.

Retention-firstRevenue Radar integratedService Journey programsTracked store visits and spend
Why retention is the marketing budget that actually pays back

Five programs aimed at the customer you already paid to acquire.

Fully integrated marketing and support is unique to Solera. The campaigns plug into the CRM and DMS so you can prove store-visit and spend lift instead of just impressions and clicks.

01

Multichannel campaigns

Paid search, digital advertising, email, postcards, and more, executed in dealership voice and tracked back to the customer record.

02

DMS and CRM integrated

Campaigns fire from the same record your sales and service teams already work. No list exports. No version drift. One source of truth.

03

Revenue Radar powered targeting

Lease-end, positive-equity, and declined-service customers identified, scored, and packaged into ready-to-deploy campaigns.

04

Service Journey programs

Fixed-ops reminders, recall outreach, RO retention, and declined-service follow-up. The service lane is where retention actually happens.

05

Measurable ROI

Track every advertised customer, their store visits, and their spending. ROI insights, not just impressions.

What integrated marketing changes
Every customer
tracked from advertised impression to store visit
Dormant base
reactivated through scored re-engagement
Sales + Service
marketing on one customer record
Outcomes depend on dealership execution and the specific program mix. Solera provides the platform, the campaigns, and the consulting support; the dealer drives the conversation.
The Service Journey is the retention engine

Marketing programs designed for the way modern dealerships actually retain.

Reengage dormant customers, accelerate campaign launches, and boost sales and service on the same platform.

SVC

SERVICE JOURNEY

Fixed-ops programs that keep the customer coming back: maintenance reminders, recall outreach, declined-service follow-up, RO retention campaigns, and the lifecycle touches in between.

  • Automated maintenance and recall reminders
  • Declined-service follow-up tied to the customer record
  • RO retention programs aligned to the service-lane schedule
  • Lifecycle touchpoints from first service to next purchase
AI

REVENUE RADAR INSIDE

Marketing campaigns powered by AI-scored equity opportunities. The right offer to the right customer at the right time, every time.

  • Lease-end, positive-equity, declined-service campaigns
  • Scored prioritization to reduce marketing waste
  • Dedicated consultants tuning the targeting on your data
PERI

MEASURABLE EVERYTHING

Track every advertised customer from impression to store visit to spend. ROI insights that translate into next quarter's media plan.

  • Store-visit attribution tied back to the customer record
  • Spend tracking across sales and service
  • Reporting that closes the loop on every campaign dollar

Build the retention engine you keep telling yourself you will build.

We will walk you through the Service Journey programs, the Revenue Radar integration, and the reporting you get back so retention stops being a slogan and starts being a line on your P&L.

Explore Marketing
The Solera Cloud OS

One marketing platform. One Cloud OS. Every dollar tracked.

Marketing on the Solera Cloud OS reads from the CRM, the DMS, the Service Suite, and Revenue Radar. The campaign you fire on Monday is measured against the store visit you book on Wednesday and the service RO you close on Friday.

DealerSocket CRM

AI-powered command center for leads, follow-up, and lifecycle engagement across the rooftop or the group.

Auto/Mate DMS

The franchise DMS built to integrate cleanly with OEMs and the rest of the Solera stack, customizable workflows included.

Service Suite

End-to-end fixed-ops experience covering check-in, scheduling, shuttle, pickup and delivery, mobile tech, inspect, and parts.

The retention engine

Marketing

Fully integrated multichannel marketing tied to the DMS and CRM so every advertised customer is tracked through to store visit and spend.

Websites and Digital Retail

DealerFire mobile-first dealership websites engineered for conversion, brand compliance, and OEM standards.

Inventory+

Real transactional data plus current market listings for sourcing, acquiring, pricing, and merchandising every unit.

Titling

Real-time title, registration fee, and tax calculations that standardize the F&I process and eliminate DMV friction.

LoJack

Law-enforcement-integrated stolen vehicle recovery plus Lot Management for real-time inventory tracking and audits.

The narrative

From the first lead to the last payment, one connected lifecycle.

When the customer record is shared, every phase of the lifecycle becomes a continuation of the last one. Acquire, sell, title, deliver, retain, on one operating system.

Acquire
Campaign delivered, advertised customer entered the record
Marketing · CRM
Sell
Lead worked in the CRM, deal closed in the DMS
CRM · DMS
Title
Title and fees finalized inside the customer record
Solera Titling
Deliver
Vehicle delivered, customer onboarded into the lifecycle
DMS · Service Suite
Retain
Service Journey and Radar drive the next conversation
Marketing · Service Journey

One customer record. One campaign engine. One Cloud OS. Acquisition pays for the first deal. Retention pays for the next ten.

The foundation

Powered by the Solera AI Engine.

The infrastructure and data layer accelerating the Cloud OS.

A bolt-on tool cannot get smarter, because it has nothing to learn from. The Solera Cloud OS sits on connected lifecycle signals, so intelligence shows up inside the tools your team already uses, helping prioritize, automate, and assist before a workflow ever breaks. Real progress comes from applying AI where the work happens, powered by connected context, not from another standalone widget your team has to learn.

The retention math finally works in your favor.

Solera Marketing connects paid acquisition, the customer record, Revenue Radar, and the Service Journey on one Cloud OS. Reengage your dormant base, accelerate the next campaign, and prove every dollar.

See the platform · dealer.solera.com
Dealers thrive here.
SALES  |  SERVICE  |  MARKETING  |  OPERATIONS  |  CONNECTED CAR Talk to your Solera rep about Marketing and Service Journey. dealer.solera.com